Limited lifetime guarantee
We make our clothes to last. If a Ridgeback piece fails because of a fault in its materials or how it was made, we'll repair or replace it for as long as you own it.
What isn't covered
- Normal wear and tear: fading, softening, fraying with age, the marks of a life well lived.
- Accidents, misuse, burns, tears from snagging, and damage from washing against the care label.
- Pieces that have been altered.
How to claim
Send your order number, a photo and a short description to info@ridgebackapparel.com. We'll decide with you whether to repair or replace it. If a piece can't be repaired and is no longer made, we'll offer a comparable piece or store credit.
Shipping
- We start packing as soon as your payment is received, and email you a tracking number the moment your parcel ships.
- Orders are delivered by courier to your door within 3–5 working days of dispatch. Outlying areas can take a little longer.
- Shipping is free on orders over R1 000. Below that, we'll confirm the delivery cost with your order before you pay.
- We deliver within South Africa only for now, and can't deliver to a P.O. Box.
- Please check your parcel when it arrives and let us know within 48 hours if anything is damaged or missing.
Returns & exchanges
100% satisfaction guaranteed. If it isn't right, we'll make it right.
- Return or exchange any item within 30 days of delivery, unworn and unwashed, in its original condition with tags and packaging.
- To arrange a return, email info@ridgebackapparel.com with your order number and we'll send you the return address.
- If no suitable replacement is in stock, you can choose store credit as a digital gift card, which never expires, or cash back to your original payment method, whichever you prefer, within 2–5 working days of the return arriving.
- Return postage is for your account, unless the item is faulty or we sent you the wrong one.
- Your rights under the Consumer Protection Act are not affected.
Payment
- We accept credit and debit cards, and Yoco.
- Orders are placed over WhatsApp. We confirm stock, price and delivery within the day, then send you a secure payment link.
- Card payments are processed by our payment provider. We never see or store your full card number.
- Your order is packed once payment is received.
Privacy policy
Ridgeback Apparel (Pty) Ltd ("Ridgeback", "we") respects your privacy and handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
- Your name, email address, phone or WhatsApp number and delivery address when you place an order or contact us.
- Your order history and any messages you send us.
- Your name, email and, if you choose, WhatsApp number when you ask to hear when the online store opens.
Why we use it
- To confirm, pack, deliver and support your order, including returns and guarantee claims.
- To answer your questions.
- To tell you about new products or the store opening, only if you asked us to. Every marketing message lets you opt out.
Who we share it with
Only the people who need it to get your order to you: our courier and our payment provider. We never sell or rent your details. Card payments are processed by the payment provider; we never see or store your full card number. Conversations on WhatsApp are also subject to WhatsApp's own terms.
How long we keep it
For as long as we need it to fulfil and support your order, and for as long as the law requires us to keep business and tax records.
Your browser
This site keeps a small note in your browser so the sign-up pop-up doesn't keep reappearing. We don't use advertising cookies.
Your rights
You may ask to see, correct or delete the personal information we hold about you, or object to us using it for marketing. Email info@ridgebackapparel.com. If you're unhappy with how we've handled your information, you may complain to the Information Regulator of South Africa.
Terms & disclaimer
This website is operated by Ridgeback Apparel (Pty) Ltd, Cape Town, South Africa. By using it or placing an order, you agree to these terms.
Products and pictures
- We take care to show our products accurately, but colours vary from screen to screen and natural materials vary from piece to piece.
- Some lifestyle images on this site are illustrative.
- Fabric and construction details describe the product as made at the time of writing and may be improved over time.
Prices and orders
- Prices are in South African rand and may change without notice.
- An order is accepted only once we confirm stock, price and delivery with you and payment is received.
- If a price or description on the site is wrong, we'll tell you before you pay, and you're free to cancel.
Our content
The Ridgeback name, dog logo, photographs and text on this site belong to Ridgeback Apparel (Pty) Ltd. Please don't reuse them without our written permission.
Liability
To the extent the law allows, we aren't liable for indirect or consequential loss arising from the use of this site or our products. Nothing in these terms limits your rights under the Consumer Protection Act, 2008.
Governing law
These terms are governed by the laws of the Republic of South Africa. Questions? Email info@ridgebackapparel.com.
Ridgeback Apparel (Pty) Ltd · Last updated October 2026